Capturing missed billings and cutting DSO by 25+ days
Equipment company · ~$50M revenue · 3 locationsThe situation
- DSO running 75+ days, with cash tied up in receivables
- Bulk fluids going unbilled: tech notes said things like "emptied oil to address leak" but never recorded how much was used to refill
- Physical inventory didn't match the system
- AR and AP handled differently at each of 3 locations
What we did
- Put a recurring AR aging review in place
- Set up a single point of contact for bulk fluids: every sign-out logged with work order #, amount and tech name
- Reconciled fluid sign-outs to billings every week
- Wrote and rolled out AR and AP SOPs across all 3 locations
The results
- DSO cut from 75+ to 50 days
- Revenue up 20%
- Net profit up 25%
- Better cash flow and inventory accuracy
- Consistent AR/AP processes company-wide